Monday, 4 October 2010
The Customer Is Not Always Right by A.J. Adams
As someone whose entire work history has been routed in some form of customer service or other (some phone based and some face-to-face) i have to admit there are some idiots out there. So imagine my amusement to discover a book dedicated to basically celebrating the idiocity of that small percentage of customers that no one in my line of work likes to meet.
Seriously, if you've ever had to deal with anyone who thinks they can still watch the telly without taking it out of the box, or had a nude woman run into your store and steal a muffin, or even if you just like a good laugh, this is a most definate must read.
Seriously, laugh out loud funny. Do not read on public transport!